Ticket Info & Accessibility

All ticket sales the Freight are final. Artists, programs, dates, times, and prices are subject to change without notice.

Click here to view the Freight & Salvage Patron Code of Conduct

Purchase of tickets from Unauthorized Sources

The Freight strongly advises against purchasing tickets from any source other than the Freight Box Office or website. Tickets purchased from unauthorized sources may be stolen, counterfeit, or otherwise compromised, and therefore, may not valid for event submission. The Freight assumes no liability for tickets purchased through unauthorized channels, including ticketsales.com, StubHub, Vivid Seats, Seat Geek, Craigslist, eBay, and any other secondary market or ticket broker services.

Accessibility

The Freight is accessible to people with disabilities. In order to best accommodate your needs, we request that you provide your seating request at the time of purchase. You must provide BOTH the number of companion seats needed (up to three companion seats max) for your party AND your specific seating requirements (e.g. wheelchair space, no stairs, service animal, etc.). Requests are reviewed on a first come, first serve basis and are not guaranteed.

Please note that ADA seats are only to be reserved for guests with disabilities and their companions. By purchasing these tickets, you formally pledge that you or a member of your party has a disability that requires accessible features provided by the seating locations being purchased. 

  • For special seating assistance, please call our Box Office at (510) 644-2020 or email info@freightandsalvage.org at least 24 hours in advance.
  • We will accommodate up to three additional seats in the same row for companion seats. Seats will be held until 30 minutes after show time.
  • If all ADA tickets are sold out, we may still be able to accommodate your party. We will contact you and offer a refund if we are unable to seat your party.

Audio Assistance

    • We are happy to provide assisted listening devices upon request.
    • We also offer a hearing loop system* that transmits sound directly to hearing aids with a t-coil. In this case, you will need to sit within the looped area of the auditorium.

*Hearing loop system is made possible by OLLI donor K. Patricia Cross.

Box Office Hours (effective July 1, 2024)

FRIDAY & SATURDAY 4PM-9PM
2 hours before shows
(1 hour before Bobby McFerrin & MOTION: Circlesongs)

We are available by email or phone (510-644-2020) or in person during those times. For one-set shows, the Box Office closes one hour after the start of the show. If it’s a two-set show, the Box Office closes after intermission.

Ticket Types

General Admission (GA)

    • Seating is on a first-come, first-served basis.
    • All shows are GA unless otherwise marked.

Premium General Admission (PGA)

    • Seating on a first-come, first-served basis, prior to General Admission ticket holders.
    • PGA is only available for select shows. Please check individual show pages for availability.

Standing Room Only (SRO)

    • For sold out shows, Standing Room Only tickets may be available at the discretion of event staff. SRO tickets only become available shortly after the show starts and are sold at the full Day of Show Ticket price (less any applicable donor, senior, or youth/student discounts) – there is no additional discount for standing room only tickets.

VIP

    • Infrequently, VIP seating will be available. These are all unique seating configurations. Please check the individual show pages for details.

Advance Tickets vs. Day of Show Tickets

Ticket prices go up by $5 at 12:01AM on the day of the show. Buy early and save!

Ticket Fees

Facility Fee:
All tickets priced more than $15 are subject to a $4 per-ticket facility fee. This assists us in maintaining our building. 

Service Fee:
Tickets priced more than $15 that are ordered online and by phone will incur a $5 per-ticket service fee. This assists us in maintaining our online ticketing system.

Ticket Discounts

The Freight offers the following discounts to most shows.  Our ticket minimum is $12.

  • Freight Members (Donors) – save $2 per ticket
  • Youth/Student (age 21 and under or current student ID) – save up to 50%!
  • Seniors (age 65 and older) – save $2 per ticket
  • Kids 2 and under get in for free

Group Tickets

Purchases of 8 or more tickets to a single performance can receive a discount of $5 off per ticket. Please note that this discount only applies to full-price tickets, is subject availability, and not available for all performances. To arrange your group, email info@freightandsalvage.org or call the Box Office at 510-644-2020. We are unable to process Group Ticket requests in-person.

Gift Certificates / Gift Cards

Freight gift certificates are available for purchase in any amount. Gift certificates may be used online, over the phone, or in-person to purchase Freight & Salvage show tickets and registrations for all Freight & Salvage instructional offerings (classes, workshops, jams, etc.). Gift certificates purchased here are electronic-only and will be emailed to you (there is no “physical card” that will come with it). Gift certificates never expire and may be purchased online here.

Legacy Gift Cards: If you have a hard plastic gift card you previously purchased from us (pictured below), it is still redeemable and may be used online, over the phone, or in person. For info, visit our Legacy Gift Cards webpage.

Refund Policy

There are no refunds unless a performance is canceled or rescheduled. If a show is rescheduled, you have the option of keeping your ticket for the new performance date, converting your ticket to a tax-deductible donation, or requesting a refund.  If a show is canceled, you have the option of converting your ticket to a donation or requesting a refund. Refunds are typically processed within 7-14 days. Refund requests for rescheduled or canceled shows will always have a deadline by which you must notify us of your refund request. If we have not heard from you by the refund request deadline, after 30 days we consider your ticket purchase final.

Can’t make a show? Donate your ticket back to the Freight!

You may donate your tickets by emailing the box office. Receipt provided upon request. Since most shows are general admission, you are permitted to sell your tickets at face value out front to someone waiting in line.

Tickets by Mail

To order tickets by mail, please contact the box office at info@freightandsalvage.org or 510-644-2020.

Photo/Video/Recording Policy

The Freight and Salvage’s policy is no photos or unauthorized video or audio recording during performances. We ask that you put your electronic devices away and enjoy the music in real time.