Ticket Info & Accessibility

Accessibility

The Freight is accessible to people with disabilities. In order to best accommodate your needs, we request that you provide your seating request at the time of purchase. You may also call or email us at least 24 hours prior to the performance with your request.

  • For special seating assistance, please call our Box Office at (510) 644-2020 or email info@freightandsalvage.org at least 24 hours in advance.
  • We ask that you provide your seating requirements (e.g. wheelchair space, no stairs, service animal, etc.), and number of companion seats needed for your party.
  • We will accommodate up three additional seats in the same row for companion seats. Seats will be held until 30 minutes after show time.
  • If all ADA tickets are sold out, we may still be able to accommodate your party. We will contact you and provide a refund if we are unable to seat your party.

Audio Assistance

    • We are happy to provide assisted listening devices upon request.
    • We also offer a hearing loop system* that transmits sound directly to hearing aids with a t-coil. In this case, you will need to sit within the looped area of the auditorium.

*Hearing loop system is made possible by OLLI donor K. Patricia Cross.

Box Office Hours

Our box office is currently open Wednesday through Sunday, 1pm to 5pm, and 2 hours before show time on days with Freight & Salvage performances. We are available by email or phone (510-644-2020) or in person during those times.

In November 2021, we have the following exceptions to our regular box office hours:

Saturday, November 20 – box office will open at 4:30pm
Monday & Tuesday, November 22 & 23 – box office will be open from 1pm to 5pm
Wednesday, November 24 – box office will be closed
Thursday, November 25 – box office will be closed for Thanksgiving

Seating Priority

Please note that advance ticket holders have priority and are seated first when the doors open.

Advanced vs. Door Tickets

Please note that ticket prices go up by $4 when the doors open unless specified.

Standing Room Only Tickets

For sold out shows, standing room only tickets may be available at the discretion of the event staff. When available, standing room only tickets are sold when the music starts (after the start time of the show). Please note that standing room tickets are sold at the full door price for the show (less any applicable donor, senior, or youth/student discounts) – there is no additional discount for standing room only tickets. Social distancing is encouraged.

Ticket Discounts


The Freight offers the following discounts to most shows.  Our ticket minimum is $12.

  • Freight Members (Donors) – save $2 per ticket
  • Youth/Student (age 21 and under or current student ID) – save 50%!
  • Seniors (age 65 and older) – save $2 per ticket

Gift Certificates / Gift Cards

Gift certificates to The Freight are available for purchase in any amount, and may be used online, over the phone, or in person to purchase Freight & Salvage concert tickets and registrations for all Freight & Salvage instructional offerings (classes, workshops, jams, etc.). Gift certificates purchased here are electronic-only and will be emailed to you (there is no “physical card” that will come with it). Gift certificates never expire, and may be purchased online here.

Legacy Gift Cards: If you have a hard plastic gift card you previously purchased from us (pictured above), it is still redeemable and may be used online, over the phone, or in person. For info, visit our Legacy Gift Cards webpage.

Refund Policy

There are no refunds unless a performance is canceled or rescheduled. If a show is rescheduled, you have the option of keeping your ticket for the new performance date, converting your ticket to a tax-deductible donation, or requesting a refund.  If a show is canceled, you have the option of converting your ticket to a donation, or requesting a refund. Refunds are typically processed within 7-14 days. Refund requests for rescheduled or canceled shows will always have a deadline by which you must notify us of your refund request. If we have not heard from you by the refund request deadline, after 30 days we consider your ticket purchase final.

Can’t make a show?

You may donate your tickets by emailing the box office. Receipt provided upon request. Since most shows are general admission, you are permitted to sell your tickets at face value out front to someone waiting in line.

Fees

Facility Fee (all tickets): All tickets priced more than $15 are subject to a $4 facility fee which assists us in maintaining our building. Prior to 2017 this fee was included in the published ticket price.

Service Fee (online orders only): All tickets ordered online will incur a service fee. For all tickets the service fee is $1.90 plus 3% of the ticket price.

Phone Fee (phone orders only): For orders placed by phone with the Freight & Salvage box office, there is a $4 convenience fee per order.

NOTE: At this time there are no fees added to registration for classes/workshops/camps.

Tickets by Mail

To order tickets by mail, please contact the box office at info@freightandsalvage.org or 510-644-2020.

Photo/Video/Recording Policy

The Freight and Salvage’s policy is no photos or unauthorized video or audio recording during performances. We ask that you put your electronic devices away and enjoy the music in real time.